FAQs

We believe that anyone can make a success of dropshipping and we know from experience that you may have lots of questions when getting started.

To help you out, we have put together this handy list of our most frequently asked questions. However, if there is anything that you need that has not been covered here then please drop an email to dropshipping@somethingdifferentwholesale.co.uk and we will come back to you directly. Hey, we may even add your question to the list below.

Frequently Asked Questions

What is dropshipping and how does it work?

Dropshipping is a way of selling products to customers without having to store the stock yourself or deal with the pick, pack and delivery process. You simply choose the products you would like to sell from our easy to use website, set your own product and delivery prices to suit your business using our easy inbuilt profit margin calculation, and focus on selling them to your customers. Once your product has sold, you place the order for the product on our website, make a payment and send it through to us. We will handpick, pack carefully and ship the item(s) directly to your customers.

Why should I use you?

We could easily go on and on about how great we are but we would like you to try us out and make your own judgment. We have great products, competitive delivery prices, 21 years experience and we have tried to make everything as easy as possible to get you started. There's no registration fee, no hidden charges and absolutely no obligation. So why not sign up and see how you get on.

I have never dropshipped before will I be able to do it?

Yes, we believe you can. Firstly you will need to decide how you want to sell your products to your customers.
There are many options available to you which include:
• Personal bespoke website
• Website platforms such as Shopify, Wordpress or Wix.
• Online marketplaces Amazon or eBay
• or Social Media sites like Instagram, Facebook or Etsy.
To get started with us you simply need to create a FREE dropship account which takes a couple of minutes. You will then have access to our products and be able to choose what items you would like to sell, set your own product and delivery prices to suit your business using our easy inbuilt profit margin calculation, and download imagery to promote your products.

What products can I dropship?

In general, you can pretty much offer any product to dropship but we specialise in gifts. We have hundreds of items to choose from on our website and we are constantly adding new products to give you even more choice. Keep an eye on the 'New In' section for the latest additions. 

Can I use your website on a mobile?

Yes. We have made sure that our website is mobile friendly so that you can use our service on the go.

Will I need to pay anything to become a dropship customer?

No. There is no charge to become a Something Different Dropship customer and there are no subscription fees or hidden charges. All you need to do to get started is create a FREE dropship account.

Where can I sell your products?

Once you have started as a dropship customer you can sell your products wherever you like.
There are many options available to you which include:
• Personal bespoke website
• Website platforms such as Shopify, Wordpress or Wix.
• Online marketplaces Amazon or eBay
• or Social Media sites like Instagram, Facebook or Etsy.
Getting started is easy. Click here to visit our How it Works page and set up a FREE dropship account.

Can I use another dropship supplier as well as you?

Yes of course you can. It's your business and you need to make it work for you. We are able to provide all the information you need to dropship with us but you will have to ask your other suppliers to provide the information you require for their products.

How quickly can I place my first order?

You can place an order as soon as you are ready. Once you have opened a FREE  dropship account you will have full access to the products you would like to sell and imagery and information to help you promote your products. Once you have made a sale you can place the order quickly and easily on our website.

 

Getting Started

How do I get started?

Getting started is easy. All you need to do is create a FREE dropship account. It only takes a couple of minutes and as soon as you have filled in the registration details you will have immediate access to the website where you can choose the items you would like to sell, set your own product and delivery prices to suit your business using our easy inbuilt profit margin calculation, and have full access to our product details and imagery which you can download to help promote your products.

Can I get product images and content from your website?

Yes. Once you have logged into the website you can easily download images and content for all the products that you want to sell. You can do this in bulk for all the products that you have selected in the 'My Products' section by clicking on the download button or, you can download information for each individual item on the product detail page.

Do you have a Step By Step guide to getting started?

Yes, please follow this link to our Step by Step guide.

 

Data Feeds And Integration

Do you offer ways to integrate your system with my website / platform?

Yes. We offer both XML and CSV feeds. Once you are logged into the website you can easily access this from the 'Feeds' section. 
Once you have chosen your items, all the data including delivery prices and product / stock information will appear in the feeds. You can then use these feeds to upload the data directly to your eCommerce website / platform. Our feeds are updated every 15 minutes.
 

Can you help me integrate your system with my website / platform?

As each system is different, we recommend that you seek technical advice on integration if required as this is not a service we offer.

Can I download the information I need into Excel?

Yes you can. If you prefer working in excel but don’t want to integrate into a website you can use our handy CSV file to download your product data into a user friendly spreadsheet. You will then be able to sort your data in various ways to help manage your listings, for example, by stock levels or product codes.
Once you are logged into the website you can download your product information as a CSV file in the 'My Products' section.

 

Products And Stock Levels

How will I know if you have enough stock available?

To make it easy for you we have added stock levels to every area of the website and added colour warnings to help you quickly any identify if the stock status is good (green) or low (red). Stock levels can be found in the 'My Products' area, the product listing page, the product detail page, in the basket, on our feeds and within the downloadable excel CSV file. If you choose to use our XML or CSV feeds, live stock levels will be automatically sent to your selling platform.
We understand how important it is for you to be able to see our stock levels so that you can manage your listings so we take great care to ensure that our stock levels are accurate.

How will I know if a product I am selling is out of stock

We will send you an email to let you know if a product is out of stock or discontinued so you can update your listings. If you do not wish to receive these emails you can easily opt out in the My Details section once you are logged in.

 

Order Processing

How quickly do you process the orders

All items placed before 12 noon (Monday - Friday) will be processed on the same day at no extra cost. For orders placed after 12 noon or on a weekend, all items will be processed on the next working day. Please note that we will only receive your orders from the website after payment has been made. Please also note that in the current climate our dropship packages are collected by our couriers on a Monday, Wednesday and Friday only.

How do I pay for my orders?

Important - Please note that we will only receive your orders from the website after payment has been made. 

You can pay for your orders securely on the website once you are logged it. You can pay for your orders individually or make a bulk payment. Simply select the orders you wish to pay for using the tick box on the My Orders tab and a payment option will appear at the bottom of the screen.

We accept all major credit cards and debit cards including Visa, Visa Debit, Delta, Mastercard and Maestro. We also accept Paypal. Unfortunately, we do not accept American Express. 

How much should I charge my customers?

To help you get started we have provided a Recommended Retail Price (RRP) on all of our products but ultimately it is up to you. You may want to include shipping in your final cost to your customers and this can be done easily once you are logged in to our website. 

 

Deliveries And Prices

Do you deliver worldwide?

Due to the new VAT rules for importing into the EU and NI which are coming into effect on 1st July 2021, we have decided to only offer Dropship deliveries to addresses in Great Britain (England, Scotland & Wales). We apologise for any inconvenience this may cause and we are monitoring the changes closely. We will be reviewing our decision at a later date and hope to be able to offer our dropship services to countries outside of Great Britain in the future.

Do you deliver to the EU?

Due to the new VAT rules for importing into the EU and NI which are coming into effect on 1st July 2021, we have decided to only offer Dropship deliveries to addresses in Great Britain (England, Scotland & Wales). We apologise for any inconvenience this may cause and we are monitoring the changes closely. We will be reviewing our decision at a later date and hope to be able to offer our dropship services to countries outside of Great Britain in the future.

What delivery options do you offer?

We offer Standard Delivery and Premium Tracked Delivery. Standard delivery is not tracked and there will be no tracking code available. Our Premium Delivery option is tracked. If you have chosen Premium Delivery and you would like the tracking code of your order, please email dropshipping@somethingdifferentwholesale.co.uk. We are open Monday - Friday from 8:15am - 4:30pm. Please note that in the current climate our dropship packages are collected by our couriers on a Monday, Wednesday and Friday only.

How much will I pay for delivery?

Delivery charges vary from country to country and are also dependent on the size and weight of the product. Please visit our Delivery Page for our delivery costs which have been calculated on the size of the package and the delivery location. If you wish to customise these costs for your customers, you can do so once you are logged into your account.

Do you offer fast track delivery?

Yes. There is the option to choose Premium Tracked delivery when you create the order. This means that we will send your items to your customers using the fastest possible courier and route. Please note that we will only receive your orders from the website after payment has been made.

How soon will my customer receive their products?

All orders placed before 12 Noon, Monday - Friday will be sent out on the same day at no extra cost however delivery timescales will vary from country to country. Please note that in the current climate our standard delivery dropship packages are collected by our couriers on a Monday, Wednesday and Friday only. For all information please visit our Delivery Page.

EU Orders - We are continuing to deliver orders to EU countries as normal but please allow 7-14 days for delivery. Delays are due to additional customs checks and we are working closely with our courier network to ensure our parcels clear customs as smoothly as possible. We would like to thank you for your patience.

Do you offer a Gift Wrapping Service?

No, this is not something that we currently offer. 

 

Making Changes To An Order

How do I make a change to my order?

Please note that we will only receive your orders from the website after payment has been made so if you have created the order but not yet paid for it then you can simply cancel the order and place another. If you have placed the order and paid for it then you will need to contact us as soon as possible. As our pickers respond as soon as an order is paid for and processed there is a very small window of opportunity to make any changes. Please email dropshipping@somethingdifferentwholesale.co.uk. We are open Monday - Friday from 8:15am - 4:30pm

I need to cancel my order. How do I do this?

Don't delay. As soon as an order is placed and payment is made, the order will be sent to be picked, packed, and prepared for dispatch. We therefore request that any cancellations are made as quickly as possible and preferably on the same day that you place the order with us so we are able to cancel the process. Please email your request to dropshipping@somethingdifferentwholesale.co.uk or drop us a message on Live Chat. We are open Monday - Friday from 8:15am - 4:30pm. We regret that if an order has already been dispatched, we are unable to recall the package.

 

Paperwork and Emails

Is there any paperwork sent with the order? 

There will be a simple packing slip sent out with the order. The packing slip will be unbranded and there will be no reference to Something Different Dropship.

Can I send my customer an order confirmation and dispatch email?

Yes, Once you are logged in to the website, you have the option to choose if you would like to automatically send confirmation emails and/or a dispatch emails to your customers in the 'My Details' page. The emails will be branded with your company details and you can upload your business logo. If the boxes are unticked no emails will be sent. Alternatively, you can manually choose to send an individual confirmation and/or dispatch email from the 'View Order' section within the 'My Orders' section.

Can I send my customer an invoice?

Yes, when you are creating an order, you can select to send your customer an invoice via email. The invoice will not show any details other than the delivery address and selling price.

 

Damages And Returns

The item arrived damaged. What do I need to do?

In the unfortunate event that an item has arrived damaged you must contact us within four weeks from the dispatch date via our email: dropshipping@somethingdifferentwholesale.co.uk. Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund. For full information including time scales please visit our Returns Page.

An incorrect item has been received. What do I need to do?

In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: dropshipping@somethingdifferentwholesale.co.uk. Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. For full information including time scales please visit our Returns Page.

My customer hasn't received their order. What do I need to do?

If your customer has not received their order please contact our Customer Care Department at dropshipping@somethingdifferentwholesale.co.uk. You do not need to place another order. Once your claim has been confirmed a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times. For full information including time scales please visit our Returns Page.

My customer has changed their mind and wants to return the item. What do I need to do?

If your customer changes their mind on the product, please email our Customer Care Department at dropshipping@somethingdifferentwholesale.co.uk within four weeks from the dispatch date of the order. The item(s) will need to be returned to us in their original condition, with the order number and customer name clearly marked on the outer packaging. It is the responsibility of the customer to cover the delivery charge to return the item to us. Once we have received the returned item(s), the value of the item(s) will be credited to you. Please note that the cost of carriage (in either direction) will not be refunded in this case. For full information including time scales please visit our Returns Page.

 

Buying In Bulk

I would like to purchase your products in volume, how do I do this?

If you would like to purchase our products in volume, please visit our main website and open a FREE account www.somethingdifferentwholesale.co.uk

 

Get In Touch

I need help - how do I contact you?

No problem. We have over 21 years of experience in giftware and we are on hand to help. Please email dropshipping@somethingdifferentwholesale.co.uk. We are open Monday - Friday from 8:15am - 4:30pm