Returns Policy

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to dropshipping@somethingdifferentwholesale.co.uk 

Returns & Replacement Policy - Dropship

An item(s) has arrived damaged - In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email: dropshipping@somethingdifferentwholesale.co.ukPlease include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund. 

An incorrect item has been received - In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: dropshipping@somethingdifferentwholesale.co.ukPlease include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.

The customer hasn't received their order - If your customer has not received their order please contact our Customer Care Department via our email dropshipping@somethingdifferentwholesale.co.uk. You do not need to place another order. Once your claim has been confirmed a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times. 

Please allow the following time scales before reporting a missing order:

Location Standard Delivery Tracked Delivery
UK 10 Working Days 3 Working Days
Highlands & Islands 12 Working Days 5 Working Days
Europe A Click here for further details Click here for further details
Europe B & C Click here for further details Click here for further details
Rest of the World Click here for further details Click here for further details

The customer has changed their mind - If your customer changes their mind on the product, please notify our Customer Care Department via email dropshipping@somethingdifferentwholesale.co.uk within four weeks from the dispatch date of the order.

The item(s) will need to be returned to us in their original condition, with the order number and customer name clearly marked on the outer packaging.  Once we have received the returned item(s), the value of the item(s) will be credited to you. Please note that the cost of carriage (in either direction) will not be refunded in this case.

Need advice?

If you would like any further advice please send an email to dropshipping@somethingdifferentwholesale.co.uk and we'll be happy to help.